FAQs

We provide a wide selection of vinyl trim options to suit various window styles and design preferences:

• Insert window trims: These trims are designed to fit within the window frame, providing a clean and seamless appearance. They are suitable for both new construction and replacement windows.
• Exterior window trims: Our exterior trims are installed around the outside of the window frame, enhancing the window's overall appearance and protecting it from the elements.
• Sizes: Our trims are available in standard sizes to fit most window dimensions. However, we also offer custom sizing options to ensure a perfect fit for your specific window requirements.

Our trim offers several advantages over our competitors:

• Premium materials: We use high-quality vinyl formulations and compounds that provide superior protection against extreme heat, cold, and impact.
• Durability: Our trims are designed to resist warping, swelling, and shrinkage, ensuring a long-lasting, attractive appearance.
• Best-in-Class adhesive: Pauley Plastic's trim with acrylic adhesives for a true lifetime guarantee, unlike competitors' rubber adhesives that will fail.

Yes!. Pauley Plastic is committed to providing the highest quality products and ensuring your complete satisfaction. We stand behind the craftsmanship and durability of every product we manufacture. Therefore, we offer an unconditional lifetime guarantee on all our products. Read more here.

Yes! Our team includes trim engineers and product specialists available to answer questions on product selection, specification, technical compatibility, best practices, and custom design services.

No. You do not need a contractor's license to purchase from us. Whether you're a seasoned contractor or a homeowner tackling a DIY project, we're here to provide you with the high-quality trim and accessories you need.

Our adhesive is specially formulated for superior performance in vinyl window trim applications. Unlike rubber adhesives, our product offers:

Stronger, more durable bonds that increase in strength over time

Exceptional resistance to UV rays and moisture, withstanding harsh outdoor conditions

Optimized compatibility with vinyl materials for a secure grip

Fast curing times, allowing installers to complete more jobs quickly and efficiently.

We have carefully selected an acrylic-based adhesive for our vinyl window trim products after extensive research. Acrylic adhesives have proven to outperform rubber alternatives in terms of durability, strength, and vinyl compatibility.

To learn more about the advantages of acrylic adhesives for vinyl window replacements and why we stand behind our product with an unconditional lifetime guarantee, please visit our blog post, "The Case for Acrylic Adhesives in Vinyl Window Replacements."

We strive to ensure customer satisfaction with our products. If you need to return an item, please keep the following in mind:

1. No goods shall be returned for credit without first obtaining written consent from Pauley Plastic LLC.

2. Eligibility: We accept returns of re-sellable products within 90 days of the original purchase date.

3. Condition: Products must be in their original, unused condition to qualify for a return. Any pieces that have been coiled or cut for shipping purposes are not eligible for return.

4. Shipping costs: The purchaser is responsible for any shipping costs incurred when returning the material.

5. Restocking fee: All returned items are subject to a 20% restocking fee to cover our processing and handling expenses.

If you have any further questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at (877) 860-3737 or email us at sales@pauleyplastic.com. We're here to help ensure a smooth return process.

At Pauley Plastic, we are committed to providing our customers with efficient and reliable shipping services. Here's what you can expect:

1. Shipping days: We process and ship orders Monday through Friday, excluding holidays.

2. Carriers: We partner with reputable national carriers known for their fast and dependable service. Our team carefully selects these carriers to ensure your products arrive safely and on time. All freight is prepaid prior to shipping (no COD).

3. Shipping options: We offer a range of shipping options to accommodate your needs and budget. Please contact our customer service team for more information on available shipping methods and their associated costs.

4. Order processing: Once your order is placed, our team works diligently to process and package your items for shipment. We strive to process orders as quickly as possible, typically within 1-2 business days.

5. Tracking information: Once your order has shipped, we will provide you with a tracking number so you can monitor the progress of your delivery.

6. Will Call: Will call is available at both the Apple Valley and Santa Fe Springs locations

If you have any specific questions about our shipping policy or need assistance with an order, please don't hesitate to contact Pauley Plastic directly. 

Pauley Plastics color matches vinyl trims to 100+ manufacturers nationwide. Our UV-resistant colorants prevent fading, and we offer custom matching for vinyl, fiberglass and metal.

Yes, our vinyl Flat Trim products are designed and manufactured to be suitable for both interior and exterior applications. The high-quality vinyl material used in our Flat Trim is engineered to withstand various environmental factors, ensuring long-lasting performance and durability.

For exterior use, our vinyl Flat Trim is resistant to moisture, humidity, and temperature changes. It will not rot, warp, or corrode over time, making it an ideal choice for door and window trim exposed to the elements. The vinyl material is also UV-resistant, preventing fading and discoloration caused by prolonged sun exposure.

When used in interior applications, our vinyl Flat Trim offers a clean, modern look that complements various décor styles. It is easy to clean and maintain, resisting dirt, dust, and stains. 

We offer a wide range of sizes and dimensions for our vinyl Flat Trim products to accommodate various door and window applications. Our goal is to provide you with the flexibility to find the perfect fit for your specific project requirements.

In terms of length, our vinyl Flat Trim products are available in standard 12, 14 and 16 foot  lengths. These sizes are designed to minimize waste and provide easy handling during installation. If your project requires longer or shorter lengths, we can accommodate custom orders to meet your specific needs.

The thickness of our vinyl Flat Trim is consistently maintained at 0.055” ( +/-.005”), ensuring a uniform and durable product that is easy to work with and install.

Our vinyl Flat Trim products are designed for easy installation and do not require professional assistance. While we sell to both homeowners and professionals, it's important to have the right tools on hand for a successful installation. With the proper equipment, you can achieve a seamless, polished look for your windows without the need for hired help. However, if you are unsure about your ability to complete the installation or lack the necessary tools, we recommend consulting with a professional to ensure the best results.

To successfully install our vinyl Flat Trim products, you'll need a few essential tools and materials:

Cleaning Agents: You'll need isopropyl alcohol (IPA) and water to clean and prepare the surface before installation.

Cutters: A sharp utility knife or scissors will be necessary to cut the trim to the desired length.

Measuring Tape: To ensure accurate measurements and a precise fit, you'll need a reliable measuring tape.

Optional: Roller: While not required, using a roller can help ensure a strong bond and smooth appearance by pressing the trim firmly against the surface.

To keep your vinyl Flat Trim products looking great and lasting long, follow these cleaning and maintenance tips:

Mild Soap and Warm Water: For regular cleaning, use a mild soap solution and warm water. This gentle approach is the safest way to maintain your trim's appearance.

Soft Scrub: In our opinion, Soft Scrub is the best vinyl cleaner for post-installation maintenance. Its non-abrasive formula effectively cleans without damaging the trim.

Magic Eraser: For removing scuff marks or tougher stains, a magic eraser can be a helpful tool. Gently rub the affected area to restore the trim's appearance.

Avoid Harsh Chemicals: Never use harsh chemicals like acetone on your vinyl Flat Trim. These substances can deteriorate the adhesive and cause damage to the trim itself.

We ship our products nationwide using select carriers. The shipping time will depend on your location's distance from our facility in Southern California. However, in most cases, you can expect your order to arrive within 6 business days or less.

Please note that while we strive to process and dispatch orders promptly, Pauley Plastic cannot guarantee exact shipping times. Unforeseen circumstances such as Acts of God, including but not limited to hurricanes, snow storms, tornadoes, road closures, or strikes, may cause delays beyond our control.

Rest assured that we work closely with our trusted shipping partners to ensure your order reaches you as quickly as possible. If you have any concerns about your order's shipping status, please don't hesitate to contact our customer support team for assistance.

To ensure your vinyl trim maintains its quality, it's essential to store it properly. Choose a clean, dry, and well-ventilated area with temperatures between 50°F and 86°F (10°C and 30°C). Lay the trim flat to prevent warping or distortion, using supports when stacking multiple pieces. Cover the trim with a clean cloth or plastic sheet to protect it from dust and dirt, and keep it away from direct sunlight, solvents, and chemicals to avoid discoloration or damage. Regularly inspect the stored trim for any signs of damage, such as cracks or warping. If you receive coiled trim, remove it from the packaging and store it flat immediately upon receipt to prevent damage. By following these guidelines, you can ensure your vinyl trim remains in optimal condition until you're ready to use it. For more information, find storage tips here.

We are committed to delivering high-quality vinyl trim products. To ensure that our products meet the highest standards, we have implemented a rigorous quality control process:

Material Testing: All materials used in our vinyl trim products are thoroughly tested to ensure they can withstand warping, twisting, bending, fading, discoloration, and adhesion failures. This testing process guarantees that our products are durable and long-lasting.

Batch Inspections: Each batch of our vinyl trim products undergoes a meticulous inspection process. We check for proper sizing, length, surface quality, and score depth to ensure consistency and accuracy across all our products.

Real-World Environmental Testing: To ensure that our vinyl trim products can withstand various environmental conditions, we frequently test them in real-world scenarios. This testing process helps us identify any potential issues and make necessary improvements to maintain the highest quality standards.

By adhering to these strict quality control standards, we can confidently provide our customers with vinyl trim products that are reliable, durable, and of the highest quality. Our commitment to quality control ensures that you can trust Pauley Plastic for all your vinyl trim needs.